Warranty & Repairs
Vacuum Specialists offers several distinct kinds of coverage. It's worth knowing which one applies to your situation — they work differently. Here's a plain-language guide. For the complete terms, see our Master Customer Policy.
Warranty Made Simple — the four types of coverage
These are separate. One does not replace another.
1. Manufacturer Warranty
Set by the manufacturer, not by us — it governs the period, covered parts, labour, and exclusions. For products bought from Vacuum Specialists, we're your first point of contact and help with troubleshooting, proof of purchase, eligibility, manufacturer guidance, and authorized service. We don't create broader coverage than the manufacturer provides.
2. Extended Warranty & Protection Plans
Optional coverage provided by Vacuum Specialists for qualifying mechanical or electrical failures after the manufacturer coverage ends. Covers eligible replacement parts (unless the plan says otherwise). Available with the product or within 30 days of purchase. An unused plan can be cancelled within 30 days for a full refund.
3. Repair Warranty
Backs a qualifying repair we perform — from 30 days up to 1 year depending on the equipment, repair, and application (most commercial repairs are 30 days). It applies to that specific repair and its covered components, not automatically to the whole machine. The exact period is shown on your service paperwork.
4. Maintenance & Service Plans
Optional plans for ongoing equipment care — scheduled inspections, preventative maintenance, tune-ups, priority service, or service discounts, depending on the plan. These are not warranty coverage for failures or damage unless a specific plan says so.
Fast Repair Turnaround
Most standard repairs are completed the same day when the necessary parts are available. Same-day completion is a service objective, not a guarantee — complex repairs, commercial equipment, special-order parts, manufacturer authorization, or unusual diagnostics may require additional time.
24/7 Online Support Access
You can submit product, repair, service, warranty, and technical-support requests any time, 24 hours a day, 7 days a week. This means requests can be submitted at any time — it doesn't mean a representative is continuously available. Requests are handled during applicable support and service hours.
Diagnostics & service fees
Any applicable diagnostic, estimate, bench, pickup, delivery, or service-call fee is disclosed before you become responsible for it, and is generally non-refundable once the service has been performed. Materially additional work, parts, or cost is approved with you before we proceed wherever reasonably possible.