Key Features
What are the key features of your vacuums?
We carry vacuums with a range of features — from powerful suction and HEPA filtration to multiple cleaning modes and specialized attachments. Features vary by model; our team can help you compare.
Are your products environmentally friendly or sustainable?
We strive to offer environmentally friendly products and support sustainable practices wherever possible. Look for eco-friendly options in our product lineup.
Types of Vacuums
What types of vacuums do you offer?
We offer a diverse range of vacuums, including central vacuums, commercial and residential upright and canister, extractors, handheld, cordless, and robotic models.
What’s the best vacuum for pet hair?
The best vacuum for pet hair combines strong suction, motorized brush rolls, and HEPA filtration. We carry top-rated models from Miele, SEBO, and Dyson. If your current vacuum is underperforming, we also offer vacuum repair services, trade-ins, and extended vacuum warranty options.
Which vacuum is best for hardwood floors?
Choose a vacuum with a soft roller or brushless head to prevent scratching. Canister vacuums with adjustable suction are ideal. As authorized dealers for quality vacuum brands like BEAM and Easy-Flo, we carry models that are designed for optimal hardwood floor care and include options for regular vacuum maintenance.
Payment and Financing
What forms of payment do you accept?
We accept various forms of payment, including credit/debit cards, PayPal, e-transfers and in-store payment methods.
Do you offer financing options for large purchases?
Yes, we partner with financing providers to offer flexible payment plans for qualifying customers. Contact us for more information on financing options.
Is my payment information secure?
Yes, we prioritize the security of your payment information and utilize industry-standard encryption protocols to safeguard your data.
Returns and Exchanges
What is your return policy?
Eligible merchandise can be returned within 30 days — 30 days from the in-store purchase date, or 30 days from confirmed delivery for shipped orders. Unopened, unused, complete, and resaleable items qualify for a full refund with no restocking fee. Opened-but-unused residential items may be returned subject to a 10% restocking fee, and items that have been used are generally not returnable for change of mind. For full details, see our Returns & Refunds page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team for assistance and instructions.
Are there any restocking fees?
A 10% restocking fee applies to eligible opened-but-unused residential merchandise, and a 15% restocking fee applies to eligible opened-but-unused commercial equipment. Unopened, unused items returned within 30 days have no restocking fee. See our Returns & Refunds page for full details.
Satisfaction Guarantee and Educational Resources
Are your products covered by a satisfaction guarantee?
Every vacuum we sell comes with the manufacturer’s warranty, and qualifying repairs we perform are backed by the Vacuum Specialists Repair Warranty. Eligible merchandise can also be returned within 30 days under our return policy. If something isn’t right, contact us and we’ll help you find the appropriate resolution. If you have a concern, contact us and allow us a reasonable opportunity to inspect and resolve it — through troubleshooting, correction of covered work, warranty assistance, or another appropriate solution. This is described in full in our Master Customer Policy. See our Warranty & Repairs and Returns & Refunds pages for details.
Do you offer educational resources or tips for vacuum maintenance?
Yes, we provide educational resources and tips on our website to help you maintain and troubleshoot your vacuum. Check out our blog or resource section for helpful information.
Service and Maintenance
Do you provide maintenance services for vacuums?
Yes, we offer maintenance services to keep your vacuum in top condition. From filter replacements to tune-ups, our technicians can help maintain your vacuum’s performance.
Can I schedule a repair appointment online?
No appointment necessary in stores. For service calls, you can either schedule online or contact us directly.
How can I get technical support or assistance with my product?
Our knowledgeable customer service team is available to provide technical support and assistance with any product-related inquiries or issues.
What should I do if my vacuum loses suction?
Check for blockages in the hose or wand, empty the bin or bag, and clean or replace your filters. If suction issues persist, book a vacuum repair service with us. We also provide affordable vacuum maintenance plans to help prevent these problems before they start.
Accessories
Do you offer accessories or additional attachments for your vacuums?
Certainly! We provide a range of accessories such as crevice tools, dusting brushes, upholstery tools, and extension wands to enhance the versatility of our vacuums.
Different Models
Are there different models available? What are the differences between them?
Yes, we offer various models tailored to different cleaning needs and preferences. Differences may include size, power, specialized features, and compatibility with accessories.
How do I find my vacuum’s model number?
Look for a label on the back, underside, or inside the dustbin or bag compartment. It usually includes letters and numbers. If you need help identifying it, contact our team—we’re an authorized vacuum dealer and can support all major brands for parts, repairs, and vacuum warranty questions.
Price Matching
What happens if I find a better price?
We offer price matching services within 30 days of the purchase date. Simply provide us with proof of the same product being sold at a lower price, and we’ll match it.
Ordering and Shipping
How can I place an order?
We accept Visa, Mastercard, American Express, debit, PayPal, Google Pay, Apple Pay, Affirm, and e-Transfer, as well as in-store payment methods.
What are your shipping options?
We offer standard and expedited shipping. Eligible orders qualify for Free Standard Shipping at $69.99+ in Canada and $79.99+ in the U.S. (qualifying merchandise subtotal, after discounts and before taxes). Oversized, heavy, or specialized freight may carry additional charges, which are disclosed before purchase. See our Shipping & Delivery page for full details.
How long will it take to receive my order?
Delivery times vary depending on your location and selected shipping method. In-stock orders placed before our daily cutoff on business days typically ship the same day. Other orders are usually processed and dispatched within 1–2 business days. For shipping thresholds, freight, and delivery details, see our Shipping & Delivery page.
Do you offer international shipping?
We ship within Canada and to the United States, and may accept orders outside those regions by special arrangement. For U.S. and international orders, applicable duties, tariffs, brokerage, taxes, and other import charges are the customer’s responsibility unless specifically included by Vacuum Specialists. Please contact us for international orders so we can confirm shipping, product compatibility, and any applicable terms. See our Shipping & Delivery page for cross-border details.
Warranty
What warranty do your products come with?
Products come with the manufacturer’s warranty, which covers defects in materials and workmanship for the period set by each manufacturer. Beyond that, we offer a few distinct types of coverage: manufacturer warranty assistance, the Vacuum Specialists Repair Warranty on qualifying repairs we perform, optional Extended Warranty and Protection Plans, and Maintenance & Service Plans. These are separate — one doesn’t replace another. See our Warranty & Repairs page for how each works.
What is NOT covered under warranty?
Warranty coverage typically excludes damage caused by misuse, accidents, water, or unauthorized modifications. Coverage terms vary by warranty type — see our Warranty & Repairs page for details.
Do you offer extended warranties?
Yes, we offer extended warranty options for select products. Please inquire with our customer service team for more details.
Do you offer warranty on used or refurbished vacuums or parts?
Yes, we offer warranties on our used or refurbished products. Each product comes with a specific warranty period, which may vary depending on the item and its condition.
What is required for warranty work? Do you ship back?
To initiate warranty work, please contact our customer service team for instructions. Depending on the nature of the issue, you may be required to ship the product back to us or we will assist you in locating a nearby authorized warranty center for servicing and repairs.
Replacement Parts
Can I purchase replacement parts for my vacuum?
Yes, we stock a wide range of replacement parts for various vacuum models. Contact us with your specific needs, and we’ll assist you in finding the right parts.
Trade-In and Recycling Programs
Do you offer trade-in or recycling programs for old vacuums?
Yes, we offer trade-in and recycling programs for old vacuums. Bring in your old vacuum, and we’ll provide credit towards a new purchase or ensure it’s responsibly recycled.
Product Demos and Installation
Can I schedule a demo or test the products before purchasing?
Yes, we offer demonstrations and product testing at our physical store locations. No appointments necessary.
Do you offer installation services for your products?
Yes, we offer professional installation for central vacuum systems, retractable hose systems, and select products. Our experienced technicians will ensure proper setup and functionality, giving you peace of mind.
Can I upgrade my existing central vacuum system?
Yes, you can upgrade most central vacuum systems by replacing the power unit, upgrading accessories, or improving filtration. We offer options through our vacuum cleaner trade-in program and can help you choose compatible upgrades. As an authorized vacuum dealer, we carry components from leading brands like BEAM and EasyFlo.