Terms & Conditions

Copyright & Trademark:

VACUUMSPECIALISTS.COM is a registered trademark of Vacuum Specialists 1985 Inc. Permission to use documents delivered from this Web site and/or server and related graphics is restricted. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

ORDER ACCEPTANCE POLICY

Any form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. VACUUMSPECIALISTS.COM reserves the right at any time after receipt of your order to accept or decline your order for any reason. VACUUMSPECIALISTS.COM reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.. We may require additional verifications or information before accepting any order.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to any type of error, VACUUMSPECIALISTS.COM has the right to refuse or cancel any orders placed for product listed at the incorrect price. VACUUMSPECIALISTS.COM has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, VACUUMSPECIALISTS.COM will immediately issue a credit to your credit card account in the amount of the charge.

RETURN POLICY AND 30 DAY LIMITED GUARANTEE  

Items purchased within 30 days can be exchanged for a different item. Shipping fees may be subtracted from the total amount except for defective or damaged items. Please note for items being sent back to us, it is the customer’s responsibility. We do not refund postage paid for any exchanges that are sent back to our store.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include the original outer packaging, registration cards, inner packing materials, other accessories, and received within 30 days of the date shipped. We reserve the right to refuse any return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by VACUUMSPECIALISTS.COM or when the product manufactures or distributors return policies supersede ours.

Please call us toll free at 1-888-277-5511 Mon-Sat 9:00 a.m. – 6:00 p.m. MST to obtain an authorization number.

For missing, damaged, or defective items, please call 1-888-277-5511 immediately upon receiving your order and report the issue. Issues should be reported to Vacuum Specialists we want to provide best exchange service.

For warranty items please call 1-888-277-5511.

All returns, warranty, or exchanges should be shipped to our head office located at:
Vacuum Specialists
3103 Centre St. NW
Calgary, AB, Canada
T2E2X3

VACUUMSPECIALISTS.COM’S PRICE GUARANTEE

Vacuumspecialists.com’s PRICE GUARANTEE: Shop with confidence, our price guarantee includes time of sale price matching as well as 30 day price protection.
Vacuumspecialists.com’s 30 day price protection policy: In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Credit in the amount of the price drop good towards the purchase of anything else we sell.

PROCESSING TIME

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed, Orders will be shipped.
Please note we do not charge your credit card until your order is shipped.
*All prices in Canadian dollars.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

TRANSIT TIME

Delivery time is usually 7-10 business days from the second day the order is placed. Orders are shipped the second business day they are placed.
We only ship within Canada. If express shipping is required, please call 1(888)277-5511.

Note: Saturday & Sunday deliveries are not available.

SHIPPING AND HANDLING RATES

Shipping and handling charges will be applied to all orders. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us at sales@vacuumspecialists.com or call 1(888) 277-5511.


Note: Any changes to our terms, and conditions will be posted on this page.