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TERMS AND CONTIDIONS

 

Acknowledgment of Acceptance

By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you may not access or use the Site.

Intellectual Property

All content, trademarks, logos, and materials on Vacuum Specialists’ website are protected by copyright and trademark laws. Unauthorized use, reproduction, distribution, or modification is prohibited without prior written consent. VACUUMSPECIALISTS.COM is a registered trademark, and the Vacuum Specialists logo is also registered. Information on the site is subject to change without notice, and we are not liable for errors. For inquiries, contact us directly.

Use of Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You are prohibited from:

  • Violating any applicable law or regulation.
  • Engaging in any activity that could disrupt, damage, or interfere with the Site or its operation.
  • Attempting to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site.

Limitation of Liability

In no event shall Vacuum Specialists or its affiliates, officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Site or the content contained therein.

Repair and Servicing 

At Vacuum Specialists, we are proud to be an authorized service center for leading brands such as Miele, Sebo, Karcher, Beam, Duovac, and many more. Our expert technicians are trained and certified to provide top-quality repair and servicing solutions for a wide range of vacuum models.

—100% Money-Back Guarantee—

In-store Return and Exchanges 

Within 30 days of the purchase date, Returns and Exchanges are accepted. To qualify, products must be in pristine, original packaging, and unused condition. We reserve the right to decline returns that do not meet our criteria.
Conditions and restocking fees may apply.

Online Return and Exchanges

Within 30 days of the purchase date, Returns and Exchanges are accepted. To qualify, products must be in pristine, original packaging, and unused condition. We reserve the right to decline returns that do not meet our criteria.
The responsibility for postage costs associated with returning items lies with in the customer. Shipping fees may be applied or deducted from the total amount, excluding defective or damaged items.
Conditions and restocking fees may apply.

Online VS In-store Offerings

Note that products advertised online may occasionally differ from those available in-store due to inventory variations or promotional differences.

Warranty Items

For items covered under warranty, please reach out to us at 1-888-277-5511 or [email protected] for assistance and guidance on the warranty process.

Reporting Issues

If you encounter any issues such as missing, damaged, or defective items, please contact us immediately at 1-888-277-5511 or [email protected] upon receipt of your order. Our team at Vacuum Specialists is dedicated to promptly addressing and resolving any concerns to ensure your satisfaction.

Price Guarantee

Enjoy the assurance of our Price Guarantee, which includes time-of-sale price matching and extends to 30-day price protection. Should you find our regular advertised price on an item reduced within 30 days of your purchase, simply contact us within this timeframe. We will promptly issue you a Credit equivalent to the price drop, redeemable towards any other item in our inventory.

Shipping Details

In-stock items are promptly dispatched from our warehouse, ensuring timely delivery. Out-of-stock items are shipped as soon as we receive and process the backordered inventory in our warehouse.

Shipping and Handling Policy

Shipping and handling fees are applicable to all orders, unless they qualify for free shipping. If your order requires multiple boxes or separate shipments due to item availability, the comprehensive shipping and handling charges will be calculated upon the first item’s shipment. We apply a unified shipping and handling fee for your entire order, unless it exceeds the conditions for free shipping. Should you have any inquiries or require clarification regarding these charges, please reach out to us at 1-888-277-5511 or [email protected] .

Transit Time

With years of experience as a reputable seller on AMAZON, BESTBUY, and others, we have perfected our shipping processes to meet the high standards set by industry leaders. When you choose Vacuum Specialists, you can trust that your orders will be handled with efficiency and dispatched promptly to ensure timely delivery.

Free Estimates in Calgary Location

Visit our Calgary stores for a free in-store estimate on your vacuum repair or servicing needs. Our friendly staff will assess your vacuum and provide you with an accurate quote at no cost.

Airdrie Location Low Bench Fee

Visit our Airdrie location for expert repair services with a low estimate fee starting at $24.99.

Nonrefundable Fees 

Our policy includes nonrefundable fees for various services, including bench fees, estimate charges, service calls, ordered parts, and deposits made within 30 days. These fees are subject to approval. For more information or inquiries about the approval process, please refer to our terms and conditions or contact our customer service team.

Disposal 

All traded-in, recycled, or abandoned products/vacuums, whether returned in-store or online, will be disposed of within 24 hours.

Unclaimed 

Units, vacuums, or products remaining beyond the 30-day period will be disposed of or recycled in accordance with our policies.

Lifetime Warranty Installation Guidelines

Our lifetime warranty guarantees the quality and durability of installation services provided by Vacuum Specialists. All installations performed by our certified technicians are eligible for lifetime warranty coverage. We ensure that your installed products function optimally for their intended lifespan. In case of any installation-related issues, we’re committed to resolving them promptly and efficiently. Certain terms and conditions may apply to our installation lifetime warranty. Please consult with our team for complete details and guidelines to ensure your installation remains protected for years to come.

Why Choose Vacuum Specialists?

Vacuum Specialists’ legacy spans generations, embodying a commitment to excellence in our family-owned business. With over 50+ years of industry experience, we bring a wealth of expertise to sales, service, installation, and product knowledge. Our team offers extensive knowledge of vacuum systems, ensuring informed recommendations and quality service in every aspect of your purchase.

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