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Frequently Asked Questions (FAQ)

Types of Vacuums

What types of vacuums do you offer?

We offer a diverse range of vacuums, including central vacuums, commercial and residential upright and canister, extractors, handheld, cordless, and robotic models.

Key Features

What are the key features of your vacuums?

Our vacuums boast powerful suction, HEPA filtration, multiple cleaning modes, versatile attachments, and ergonomic designs for ease of use.

Are your products environmentally friendly or sustainable?

We strive to offer environmentally friendly products and support sustainable practices wherever possible. Look for eco-friendly options in our product lineup.

Different Models

Are there different models available? What are the differences between them?

Yes, we offer various models tailored to different cleaning needs and preferences. Differences may include size, power, specialized features, and compatibility with accessories.


Do you offer accessories or additional attachments for your vacuums?

Certainly! We provide a range of accessories such as crevice tools, dusting brushes, upholstery tools, and extension wands to enhance the versatility of our vacuums.

Replacement Parts

Can I purchase replacement parts for my vacuum?

Yes, we stock a wide range of replacement parts for various vacuum models. Contact us with your specific needs, and we’ll assist you in finding the right parts.

Service and Maintenance

Do you provide maintenance services for vacuums?

Yes, we offer maintenance services to keep your vacuum in top condition. From filter replacements to tune-ups, our technicians can help maintain your vacuum’s performance.

Can I schedule a repair appointment online?

No appointment necessary in stores. For service calls, you can either schedule online or contact us directly.

How can I get technical support or assistance with my product?

Our knowledgeable customer service team is available to provide technical support and assistance with any product-related inquiries or issues.

Ordering and Shipping

How can I place an order?

Orders can be placed directly on our website, through our customer service hotline, or by visiting one of our physical store locations.

What are your shipping options?

We offer standard and expedited shipping options to cater to your specific delivery needs.

How long will it take to receive my order?

Delivery times vary depending on your location and selected shipping method. Typically, orders are processed and dispatched within 1-2 business days.

Do you offer international shipping?

Yes, we provide international shipping services to select countries. Please contact our customer service team for more information regarding international orders.

Returns and Exchanges

What is your return policy?

Our return policy allows for returns within 30 days of purchase. Items must be unused and in their original packaging for eligibility.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team for assistance and instructions.

Are there any restocking fees?

Restocking fees may apply in certain cases. Please refer to our return policy for more information on restocking fees.

Payment and Financing

What forms of payment do you accept?

We accept various forms of payment, including credit/debit cards, PayPal, e-transfers and in-store payment methods.

Do you offer financing options for large purchases?

Yes, we partner with financing providers to offer flexible payment plans for qualifying customers. Contact us for more information on financing options.

Is my payment information secure?

Yes, we prioritize the security of your payment information and utilize industry-standard encryption protocols to safeguard your data.


What warranty do your products come with?

Our products come with a standard manufacturer’s warranty, typically covering defects in materials and workmanship.

What is NOT covered under warranty?

Warranty coverage typically excludes damage caused by misuse, accidents, water, or unauthorized modifications.

Do you offer extended warranties?

Yes, we offer extended warranty options for select products. Please inquire with our customer service team for more details.

Do you offer warranty on used or refurbished vacuums or parts?

Yes, we offer warranties on our used or refurbished products. Each product comes with a specific warranty period, which may vary depending on the item and its condition.

What is required for warranty work? Do you ship back?

To initiate warranty work, please contact our customer service team for instructions. Depending on the nature of the issue, you may be required to ship the product back to us or we will assist you in locating a nearby authorized warranty center for servicing and repairs.

Price Matching

What happens if I find a better price?

We offer price matching services within 30 days of the purchase date. Simply provide us with proof of the same product being sold at a lower price, and we’ll match it.

Product Demos and Installation

Can I schedule a demo or test the products before purchasing?

Yes, we offer demonstrations and product testing at our physical store locations. No appointments necessary.

Do you offer installation services for your products?

Yes, we offer professional installation services for all We the products we sell. Our experienced technicians will ensure proper setup and functionality, giving you peace of mind.

Satisfaction Guarantee and Educational Resources

Do you offer a satisfaction guarantee?

Yes, we offer a satisfaction guarantee and will work to resolve any issues to your satisfaction.

Are your products covered by a satisfaction guarantee?

Yes, we stand behind the quality of our products with a satisfaction guarantee. If you’re not satisfied with your purchase, contact us, and we’ll make it right.

Do you offer educational resources or tips for vacuum maintenance?

Yes, we provide educational resources and tips on our website to help you maintain and troubleshoot your vacuum. Check out our blog or resource section for helpful information.

Trade-In and Recycling Programs

Do you offer trade-in or recycling programs for old vacuums?

Yes, we offer trade-in and recycling programs for old vacuums. Bring in your old vacuum, and we’ll provide credit towards a new purchase or ensure it’s responsibly recycled.

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