Terms & Conditions
Effective Date: March 5, 2025
Introduction & General Terms
By purchasing from Vacuum Specialists, you agree to the terms and conditions outlined below. We reserve the right to update these terms from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this document periodically to stay informed about how we are protecting your information and updating our policies.
Returns & Exchanges
In-Store Returns & Exchanges
We accept returns and exchanges within 45 days of purchase, provided the product is in its original, unused condition with all packaging intact. Certain conditions and restocking fees may apply.
Online Returns & Exchanges
Online returns and exchanges are accepted within 30 days of purchase. The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival. Certain conditions and restocking fees may apply.
Hassle-Free Returns
We are committed to providing a seamless return experience to ensure your satisfaction. For assistance with returns or exchanges, contact us directly via email at [email protected].
Return Process
- Contact us at [email protected] to initiate a return or exchange request.
- Once approved, you will receive a Return Authorization (RA) number and a prepaid shipping label.
- Ship the item in its original condition, including all parts and packaging.
- After inspection, the refund will be processed to the original payment method.
Return Conditions
- Items must be in working condition, free of damage, odors, or signs of use, and include all original parts and packaging.
- Special orders and electrical repair parts are non-returnable. Customers will be informed at the time of purchase.
- Products used with hazardous materials are not eligible for return.
Shipping & Handling
Fast & Free Shipping Across Canada & USA
Enjoy free ground shipping on all orders over $69.99 within Canada and free shipping on all orders over $79.99 within United States. Once your order is processed, tracking details will be sent via email.
Estimated Delivery Times
- Western Canada (AB, BC, SK, MB): 1-3 business days
- Central Canada (ON, QC): 3-5 business days
- Eastern Canada (NB, NS, PE, NL): 5-7 business days
- Northern Territories (YT, NT, NU): Up to 10-14 business days
- USA: 3-10 business days (duties and taxes may apply)
Shipping Costs & Options
Shipping costs are calculated at checkout based on the order size, destination, and selected shipping method. If an order requires a signature upon delivery, this will be indicated at checkout.
Shipping & Stock Availability Disclaimer
Delivery Time: Estimated delivery times serve as guidelines and may be impacted by factors beyond our control, such as carrier delays, weather conditions, peak seasons, or customs processing. Vacuum Specialists is not responsible for delays caused by third-party carriers. For updates, please refer to tracking details or contact the shipping provider directly.
Stock Availability: Online product availability may vary due to simultaneous sales in-store and on other platforms. If an item becomes unavailable after purchase, we will notify you promptly and offer the following options:
- Placing the item on backorder if restocking is expected
- Suggesting a comparable product
- Providing a full refund
Warranty & Service Terms
Product Warranty Disclaimer
Vacuum Specialists is not responsible for any damages resulting from the misuse or improper installation of products. Customers are strongly encouraged to follow all safety instructions and guidelines provided with each product. The warranty coverage will be voided under the following circumstances:
- Water damage
- Misuse or improper handling
- Exposure to drywall dust
- Unauthorized repair attempts
- Failure to follow product instructions or use as intended
Limited Lifetime Warranty on Installations
Installations performed by our certified technicians are covered under a limited lifetime warranty for functionality and quality. This warranty is valid as long as the installation is maintained properly and no misuse occurs. Terms and conditions apply.
Repair Warranty
Warranty coverage for repairs ranges from 30 days to 1 year, depending on the type of repair service. For specific details regarding your repair warranty, please contact us directly at [email protected].
Extended Warranty Options
Additional warranty options may be available for select products and services. For more information on extended warranties, please contact us at [email protected].
Key Notes
- Non-transferable: The warranty applies only to the original purchaser and is non-transferable.
- Inspection Required: All products are subject to inspection upon receipt. If any product shows signs of misuse or damage that voids the warranty, the warranty will not apply.
- Liability Disclaimer: Vacuum Specialists is not responsible for damages caused by the customer’s failure to follow proper installation or product use instructions.
Nonrefundable Fees
Includes bench fees, estimate charges, service calls, special ordered parts, and deposits made within 30 days. Subject to approval; contact us directly via email at [email protected].
Unclaimed & Recycled Items
Disposal Policy
Traded-in, recycled, or abandoned vacuums/products will be disposed of within 24 hours.
Unclaimed Products
Items left beyond 30 days will be disposed of or recycled per company policy.
Service Policies
Vacuum Repair Assessment (Calgary Locations)
Notes: conditions may apply, contact us for details
In-store vacuum repair assessments and estimates.
Airdrie Location Bench Fee
Low estimate fee starting at $24.99.
Online vs. In-Store Offerings
Products advertised online may differ from in-store availability due to inventory or promotional variations.
Financing Options
Flexible financing options are available for purchases. Contact us directly via email at [email protected].
Customer Support
24/7 Online Support
Our team is available 24/7 to assist with any inquiries. Contact us directly via email at [email protected].
Privacy & Security
Customer data is handled per our Privacy Policy.
Limitation of Liability
Vacuum Specialists is not responsible for damages resulting from misuse or improper installation of products.
Changes to Terms & Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this document periodically. Significant changes may be communicated via email or on the site.
100% Money-Back Guarantee
We are committed to ensuring your satisfaction. If you are not fully satisfied with your purchase, you are eligible for a 100% Money-Back Guarantee within 30 days of purchase, subject to the conditions outlined in the Returns and Exchanges section. Contact us directly via email at [email protected].
Reporting Issues
If you encounter any issues with a product or service, please report them to us promptly. To report an issue, contact us directly via email at [email protected].
Force Majeure
Vacuum Specialists is not responsible for any damages resulting from the misuse or improper installation of products. Customers are encouraged to follow all safety instructions and guidelines provided with each product.
Disclaimer
Vacuum Specialists shall not be held liable for any failure or delay in performance under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or any other events outside of our control.
Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Alberta, Canada. Any disputes arising from or related to these terms shall be resolved through binding arbitration, rather than in court.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or the processing of your personal information, please contact us at:
- Email: [email protected]
- Phone: 1-888-277-5511
- Address: 3103 Centre Street NW, Calgary, AB T2E 2X3